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Customer support on WhatsApp

Increase efficiency and optimize support costs

Scale up your support without adding manpower
Eliminate manual work, automate repetitive tasks
Save resources & time, and boost business growth
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Shared team inbox for managing WhatsApp conversations

User roles, multiple teams, 1:1 conversations, integrations, and plenty of useful features to support your best.
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Everything you need to impress your prospects and customers

Chat widget for your website

Make it convenient for your visitors to connect

Adding a chat widget to your website can offer a multitude of advantages, enhancing the overall user experience and positively impacting customer support. Visitors can engage with support without the need for phone calls or emails, making it more likely for them to reach out for help. The immediacy of chat also contributes to higher engagement rates, as users appreciate the ability to get quick answers to their queries, in the app they use daily.

Chatbots for repeating tasks

Scale customer support without increase in staffing

Build and deploy interconnected chatbots in a few clicks with our drag&drop chatbot builder. Significantly improve customer service and operational efficiency. By handling repetitive inquiries with a chatbot, you can allocate human resources to more complex and value-added activities, maximizing the productivity, while maintaining high-quality customer service.
More about WhatsApp Automations

Shared team inbox

Work collaboratively in teams or individually

A shared mailbox consolidates all relevant WhatsApp conversations in one accessible location. Multiple team members can view, respond to, and manage conversations, reducing the risk of duplicated efforts and ensuring that everyone is on the same page. This shared visibility promotes transparency and accountability within the team, as members can readily see who has addressed specific inquiries or tasks.

Quality control - NPS, feedback, and surveys

Collect valuable business data at key touchpoints

Automate surveys and feedback questionnaires with a few clicks. Measure customer satisfaction, identify Promoters and Detractors, and make data-driven decisions. Stella helps you build stronger customer relationships, identify areas for improvement, and ultimately drive business growth.

AI-powered, human-like chatbot

Conversation-based support with AI-powered WhatsApp chatbot

Canned responses and manual answering are past. Embrace the new era of Customer Support with AI generated human-like interactions. Upload your knowledge base and voilà. Let the chatbot provide answers to repeating queries on topics in your knowledge base. Free up valuable time for your Support Team and let them focus on more complex tasks.

Integrations

Connect with your tech stack for integrated workflows

Don't scratch out your existing processes. Build on top of them. Stella integrates with a wide range of applications and services. Eliminate silos and create a seamless flow of information across different departments or functions. Reduce manual handoffs, minimize delays, and enhance the overall efficiency of your processes.
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You're well covered

Sophisticated simplicity

WhatsApp chatbot comes pre-installed in your Stella account. Personalization is a simple and fast process, and once set - the funnel runs on autopilot. On the other hand, the interaction is an enjoyable experience for all users, no matter their intention and needs.

Integrations with your technology stack

We understand the importance of efficient workflows and the power of connected systems. That's why we offer a wide range of integrations to enhance the capabilities of Stella and empower your business efforts.

Unrivaled automation capabilities

The level of automation you may achieve is unmatched in the industry. Take advantage of the advanced chatbot builder with easy drag&drop functionality. Powerful, yet simple to use, it allows you to launch engaging WhatsApp funnels in minutes.

GDPR

Offer transparency to your prospects & clients, and stay compliant with the data regulations.

Live coaching

Interact with our experienced experts, ask questions, and receive real-time assistance, ultimately helping you optimize your use of Stella and achieve your desired outcomes more effectively. Available in English and German.

Full of nifty features

Whether you want to work alone or collaboratively, monitor the performance of your funnel or integrate with your favorite tool, export leads or provide live assistance, we've got you covered! Stella is probably the most feature-packed solution utilizing WhatsApp Busines API available today.
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Built for ROI, performance, and scale

Join us on the forefront of customer engagement by leveraging the power of WhatsApp. Connect with your audience in real-time, deliver exceptional customer experiences, and drive business growth. Get started today and unlock the true potential of WhatsApp for your business endeavors.
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Up to
97
%
open rate in the first 5min
Up to
60
%
click-through & conversion rate
Plus
30
%
in chat conversions
On average
10
X
higher return on investment
Start FREE trial
No Contracts • Cancel Anytime

Excited, yet curious?

Book a demo

Schedule a free, non-binding call. A member of our team will be happy to assist you and answer any questions you may have.
Book a demo
or chat on WhatsApp

Try Stella for free

Whether you’re new to WhatsApp Business Platform or back to see what’s new, we’ll have you set up and ready to drive your business growth in no time.
Start FREE trial
No Contracts • Cancel Anytime
The Stella app is available in:
English
EN
Spanish
ES
Portuguese
PT
Chinese
CN
Stella is a complete WhatsApp Business Suite for Marketing, eCommerce, Customer Support, and Automation. Build engaging and efficient WhatsApp funnels, and drive business growth.
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